Andrej Mikula
Founder & CEO of Bogner & Partners, a Kenyan-German BPO firm building European-quality outsourced teams in Nairobi.
Connect on LinkedInAbout Andrej
Andrej Mikula founded Bogner & Partners to bridge the gap between European business standards and Kenya’s exceptional talent pool. The company delivers fully managed customer support, finance and accounting, HR operations, data annotation, and back-office teams from its Nairobi headquarters to clients across Europe.
Andrej leads strategy, partnerships, and the company’s certification and compliance posture, including ISO/IEC 27001:2022.
He writes about Kenya’s emerging BPO sector, cross-border team management, and the operational mechanics of building outsourced teams that European companies can trust.
Key Achievements
- Founded Bogner & Partners in 2023
- Built and managed BPO teams of up to 50+ FTEs at peak operational capacity
- Led the company through ISO/IEC 27001:2022 certification (issued December 2025)
- Bootstrapped Bogner & Partners to operational profitability without external capital
- Among the first Central European entrepreneurs to establish and operate a BPO company in Kenya
Education
- BSc in Global Business and Management
Recent Articles by Andrej
Insights and analysis on Kenya's BPO sector and cross-border team management.
The Future of Work in BPO: How AI and Automation Are Reshaping Outsourcing
How AI, automation, and RPA are transforming BPO. Explore AI-augmented agents, predictive analytics, chatbot-human handoff, and future skills.
eCommerce Customer Service Outsourcing: Peak Season Strategies
Master eCommerce customer service outsourcing with peak season strategies for Black Friday, returns management, and multi-channel support.
GDPR-Compliant Outsourcing: A Complete Guide for European Businesses
A complete guide to GDPR-compliant outsourcing. Data processing agreements, standard contractual clauses, and Kenya's GDPR alignment explained.
Building a High-Performance Remote Team in Africa
How to build and manage a high-performance remote team in Africa. Talent sourcing, management best practices, tools, and cultural considerations.
Kenya vs Traditional BPO Destinations: What the Data Says
Data-driven comparison of Kenya vs Philippines, India, and South Africa for BPO outsourcing. Costs, attrition, English proficiency, and timezone.
The Top 7 Outsourcing Risks and How to Mitigate Them
Identify the top 7 outsourcing risks including quality, security, and communication issues, plus proven mitigation strategies for each.