About the Role
As a Customer Service Agent at Bogner & Partners, you will be the front line of support for our international clients’ customers. You will handle inbound queries via email, live chat, and phone, resolving issues efficiently while maintaining high satisfaction scores.
Key Responsibilities
- Handle customer inquiries across email, live chat, and phone channels
- Resolve issues on first contact wherever possible, escalating complex cases appropriately
- Maintain detailed records of all customer interactions in the CRM system
- Meet or exceed KPI targets for response time, resolution time, and customer satisfaction
- Contribute to knowledge base by documenting common issues and solutions
Requirements
- Minimum 1 year of experience in customer service or support roles
- Excellent English communication skills, both written and verbal
- Strong typing speed (minimum 40 WPM)
- Experience with CRM tools such as Zendesk, Freshdesk, or Intercom
- Ability to work shifts including occasional evening hours
What We Offer
- Competitive salary based on experience
- Professional development and training
- Modern office space in Nairobi
- International work environment
How to Apply
Send your CV to info@bognerpartners.com with the subject line “Customer Service Agent Application”.