OUTSOURCE THIS ROLE

Outsource Outbound Sales Specialists

Fully managed outbound sales specialists in Kenya, trained on your scripts and run to your campaign targets.

Get a quote for this role

Tell us what you need — we reply within 24 hours.

Cost Savings70%
Deployment30 Days
Starting PriceFrom €755/mo
ComplianceGDPR + ISO 27001

Key Responsibilities

Outbound call center agents make proactive calls to prospects, customers, and leads on behalf of your business. Whether you need to run sales campaigns, conduct customer surveys, follow up on leads, collect overdue payments, or re-engage lapsed customers, outbound sales specialists drive revenue and strengthen customer relationships through direct telephone outreach.

Bogner & Partners provides dedicated outbound sales specialists from our Nairobi facility. Our agents are trained in your sales scripts, campaign objectives, and compliance requirements. They make calls with professionalism and persistence, representing your brand effectively while meeting your campaign targets. German management oversight ensures quality and regulatory compliance in every call.

  • Making outbound sales and prospecting calls following your scripts, pitch guidelines, and qualification criteria
  • Following up on warm leads from marketing campaigns, webinars, trade shows, and inbound inquiries
  • Conducting customer surveys and feedback calls to gather insights on satisfaction, product use, and retention risk
  • Executing re-engagement campaigns to win back lapsed customers or re-activate dormant accounts
  • Processing collections calls for overdue accounts following your compliance and communication guidelines
  • Updating CRM records with call outcomes, lead status changes, and customer information gathered during conversations
  • Meeting outbound KPIs including calls per hour, conversion rate, contact rate, and revenue generated

Why Outsource Outbound Sales Specialists to Kenya

Outbound calling is labor-intensive and repetitive, making it an ideal function to outsource. Kenyan agents offer clear English communication, a professional phone manner, and the resilience needed for high-volume outbound work. Labor costs in Kenya allow you to run larger outbound campaigns at a fraction of what it would cost in-house.

Bogner & Partners ensures your outbound campaigns comply with all applicable regulations. Our team is trained in GDPR requirements for data handling and consent, and we maintain strict call-time and do-not-call list management. You get effective outbound operations without the compliance risk.

How Bogner & Partners Manages This Role

Outbound operations require structured campaign management and performance tracking:

  • Campaign setup and scripting developed in collaboration with your sales or marketing team to ensure consistent messaging
  • Dialer management using predictive, progressive, or preview dialing based on your campaign requirements
  • Daily performance reporting covering call volume, contact rates, conversion rates, and pipeline value generated
  • Call recording and quality scoring to ensure agents represent your brand correctly and follow compliance guidelines

Your outbound sales specialists work within your CRM and telephony platform, and work directly within your existing sales and marketing operations.

Ready to build a team that stays?

No minimum contract. Live in 30 days.

Contact Us

Core skills

Cold calling & prospecting
Objection handling
Lead qualification
Call compliance (GDPR & DNC)
CRM data discipline

Tools & platforms

SalesforceHubSpotPipedriveZoho CRMOutreachSalesloftApollo.ioLinkedIn Sales NavigatorAircallFive9TalkdeskGong

We train on your exact stack during the 30-day deployment — the list above is representative, not exhaustive.

Every role comes fully managed

Dedicated team leads

Daily supervision and real-time quality handling.

QA analysts

Interaction audits, performance scoring, and coaching.

Account manager

One point of contact for reporting and escalations.

Continuous training

Ongoing updates on your product and processes.

WHY IT MATTERS

The best support teams are the ones that stay. The rep who learned your product last quarter is still there next year — no constant re-hiring, re-training, or knowledge loss walking out the door.

WHAT THAT BUYS YOU
Zero
Onboarding, recruitment and setup fees
12+ mo
Average rep tenure on account

Related roles

Part of Customer Service Outsourcing

Customer Service Representative

Handles customer inquiries across channels, providing fast and friendly resolutions to maintain satisfaction.

Customer Experience Specialist

Maps customer journeys, identifies friction points, and implements improvements to raise the overall experience.

Customer Support Specialist

Manages complex customer issues, serves as Tier 2 escalation point, and mentors junior agents with deep product expertise.

FAQ

Yes — your scripts are the starting point. Campaign setup and scripting are developed together with your sales or marketing team, and every specialist is trained on your pitch guidelines, qualification criteria, and compliance requirements before the first live call.

Outbound sales is deal work. Your specialist prospects, pitches, and moves opportunities toward close against a revenue goal. A telemarketing specialist executes calling campaigns at volume — qualification, invitations, surveys — where the metric is campaign outcomes, not a personal quota.

Cold prospecting, warm-lead follow-up, customer surveys, win-back campaigns, and collections calls. Specialists follow up on leads from marketing campaigns, webinars, and trade shows, re-engage lapsed customers, and chase overdue accounts — always within your compliance and communication guidelines.

Compliance is built into every campaign. Specialists are trained in GDPR requirements for consent and data handling, we maintain strict call-time and do-not-call list management, and every call is recorded and quality-scored under German management oversight.

Yes — entirely in your stack. The team works inside your CRM and telephony platform using predictive, progressive, or preview dialing to suit your campaign, logs every call outcome and lead status in your system, and sends daily reports covering call volume, contact rate, conversion rate, and pipeline value.

Low — around 5% a year on our teams, with average tenure over 12 months. Average tenure is over 12 months, and that matters on a dialer: a caller who has internalised your pitch and heard every objection converts better than a rotating cast of new hires. When a seat does turn over, replacement is our responsibility — your account manager fills it without your calling calendar skipping a day.

No. What prospects hear on every dial is clear, neutral-accented English — and independent data backs that up: the 2025 EF English Proficiency Index places Kenya at #19 worldwide, in the top “Very High Proficiency” band and above both the Philippines (#28) and India (#74). We also screen specifically for phone presence, so the voice representing your brand sounds confident and credible from the first call.

From €755 per specialist per month. That single rate covers the caller’s salary and benefits plus everything around the seat — team-lead supervision, QA call scoring, equipment, and office space — so an outbound seat in Nairobi typically runs around 70% less than the same seat in-house in the EU or US, letting you put more dialers on a campaign for the same budget. See pricing for details or size your campaign in the savings calculator.

Let's Build Your Team

Contact Us