What We Handle
Our order processing teams manage the complete order lifecycle:
- Order entry — Entering orders received via phone, email, web, EDI, or marketplace platforms into your order management system
- Order verification — Confirming order details including pricing, quantities, shipping addresses, and payment status
- Inventory coordination — Checking stock availability and coordinating with warehouse or fulfillment partners
- Payment verification — Confirming payment processing and flagging exceptions for review
- Shipping coordination — Generating shipping labels, selecting carriers, and scheduling pickups
- Order tracking — Monitoring shipment status and proactively updating customers on delivery progress
- Returns and exchanges — Processing return requests, coordinating return shipments, and issuing replacements or refunds
- Exception handling — Investigating and resolving order issues such as address errors, out-of-stock items, and delivery failures
- Customer communication — Order confirmations, shipping notifications, and status updates via email or your preferred channels
Why Outsource Order Processing
Handle volume fluctuations. E-commerce and retail businesses experience predictable and unpredictable order volume spikes — seasonal peaks, promotions, flash sales. Outsourcing gives you the flexibility to scale processing capacity without permanent headcount increases.
Reduce errors. Dedicated order processing specialists following documented procedures with QA oversight produce fewer errors than in-house teams splitting attention across multiple responsibilities. Fewer errors mean fewer returns, fewer customer complaints, and less revenue loss.
Faster turnaround. Orders are processed and forwarded to fulfillment faster when handled by a dedicated team. This translates directly into shorter delivery times and higher customer satisfaction.
Cost savings. Order processing staff in Europe cost significantly more than the equivalent service from Bogner & Partners. Our fully loaded rate includes salary, management, QA, office space, and IT equipment.
Focus your team. When routine order processing is handled externally, your in-house team can focus on strategic activities — merchandising, marketing, product development, and customer relationship management.
Systems We Work With
Our order processing teams have experience with major e-commerce and order management platforms:
- Shopify
- WooCommerce
- Magento / Adobe Commerce
- Amazon Seller Central
- eBay
- SAP
- Microsoft Dynamics
- NetSuite
- Custom ERP and OMS platforms
We work within your existing systems. No migration required.
Quality Assurance
Every order processing engagement includes structured quality controls:
- Order accuracy audits — Regular sampling of processed orders against source data
- Exception tracking — Monitoring and reporting on order exceptions and their root causes
- Processing time monitoring — Tracking order-to-fulfillment handoff times
- Customer impact metrics — Correlating processing quality with customer satisfaction and return rates
