Back-Office Outsourcing
Enhance your productivity by outsourcing your repetitive & administrative tasks.
Let's talk about your back-office needs
We'll be in touch within 24 hours.
Please try again or email us directly at info@bognerpartners.com.
Free your core team to focus on growth. We run your back-office from Kenya at a fraction of the cost.
- Inbox
- Calendar
- Travel
- Vendors
- Follow-ups
Virtual Assistants
Dedicated executive and administrative assistants handling calendar management, email triage, travel booking, and meeting coordination. Your VA learns your processes and works exclusively on your account.
Data Entry & Processing
High-volume data entry, data cleansing, and database maintenance — plus document processing: extraction, classification, and exception handling inside your capture platform. Double-entry verification across every record.
Order Processing
End-to-end order management from entry to fulfillment tracking — order verification, inventory checks, shipping coordination, returns processing, and customer notifications.
Calculate Your Outsourcing Savings
In-House vs Bogner Outsourcing
You keep 100% control. We deliver the KPIs.
Be as involved as you want to be. You get full access to every process and every agent. Step in any time (or never).
- Sourcing, Vetting & Onboarding
- Continuous Training
- Leadership Oversight
- Quality Assurance
- Weekly Performance Reports
- Dedicated Success Manager
- Day In, Day Out, We Do the Work
Why Outsource Back-Office Operations
Dedicated Teams, Not Shared Pools
Your back-office team works exclusively on your account. They learn your processes, your tools, and your standards — and they improve over time.
German Management & Oversight
A dedicated Success Manager oversees your team, ensuring European-standard quality, communication, and weekly performance reporting.
Double-Entry Verification
Double-entry verification, automated validation checks, and regular QA sampling by senior team members across every data entry engagement.
EUR 4.55/Hour, Fully Loaded
Save 70% compared to running the same team in-house. Put your own numbers into the savings calculator to see your exact savings.
Real-Time European Coverage
Your team in Nairobi works during European business hours — 1 hour ahead in summer, 2 in winter. Real-time communication via Slack, Teams, or video calls with no overnight delays.
ISO 27001 Certified & GDPR Compliant
Your data is handled under ISO/IEC 27001:2022 certification and GDPR compliance. Full compliance documentation available on request.
German Law, Certified Security, Trained Professionals, Fluent English
German Commercial Law
Your contract is governed by German commercial law, giving you the same legal protections as any domestic business relationship.
ISO 27001 Certified & GDPR Compliant
Bogner Outsourcing holds ISO/IEC 27001:2022 certification for all BPO operations. GDPR compliance guaranteed by contract.
Certified Training
Every team member completes certified training in communication, process management, and cross-cultural service delivery via Coursera before going live.
High English Proficiency
Kenya ranks 19th globally on the EF English Proficiency Index 2025, ahead of India (74th) and Bangladesh (62nd).
30-Day Deployment
Your team is operational in 30 days. Your dedicated Success Manager keeps you informed at every step.
Day 1: Discovery Call
We uncover your specific needs, goals, and benchmarks in a strategy call.
Day 3: Blueprint Creation
We deliver a document combining your process analysis, KPIs, and custom SOPs.
Day 4 – 21: Talent Sourcing
We hand-pick your team from our pre-vetted pool of university-educated talent.
Day 22 – 25: Training & Integration
We conduct training on your specific workflows, culture, and software stack.
Day 26 – 29: Shadowing & Testing
We run mock scenarios and operational tests to ensure zero friction at launch.
Day 30: Go-Live
Your team is fully operational.
Proven Results
“Bogner & Partners has been a transformative partner for our business. Their back-office team handles our data entry, order processing, and administrative tasks with a level of precision and reliability that exceeded our expectations.”
Staff your team with exactly the expertise you need
Trained professionals for every administrative function — from executive assistants to data entry specialists and document controllers.
Back-Office Support Across Industries
E-Commerce & Retail
- Order entry & fulfillment tracking
- Product data entry & catalog management
- Returns & refund processing
- Inventory updates & stock reconciliation
- Vendor communication & coordination
Financial Services
- Document classification & indexing
- Data entry for compliance records
- Transaction reconciliation support
- Report generation & formatting
- Client file management
Healthcare
- Medical records data entry
- Insurance form processing
- Appointment scheduling support
- Document indexing & retention tracking
- Patient intake administration
Travel & Hospitality
- Booking management & updates
- Supplier & vendor coordination
- Rate sheet data entry
- Itinerary document preparation
- Guest feedback compilation
Real Estate & Property
- Listing data entry & updates
- Lease & contract administration
- Tenant communication support
- Property document management
Frequently Asked Questions
We handle data entry and document processing, virtual assistant services, order processing, and custom administrative tasks. If your specific function is not listed, contact us — we likely have experience with it.
Our data entry teams follow a structured process with double-entry verification for critical data, automated validation checks, and regular QA sampling by senior team members on every engagement.
Our teams work within your existing tools and systems. Whether you use Google Workspace, Microsoft 365, Salesforce, SAP, or any other platform, we train our agents on your specific software. No migration required.
We can add trained agents within 2-4 weeks. For large-scale expansions, we maintain a pre-vetted talent pipeline to accelerate recruitment.
All data handling follows GDPR standards, backed by our ISO 27001 certification. We implement role-based access controls, encrypted data transmission, secure storage, and regular security audits.
Kenya is 1 hour ahead of Central Europe in summer and 2 hours ahead in winter (Kenya doesn't observe daylight saving). This near-perfect timezone alignment means your outsourced team works during your business hours, enabling real-time communication via Slack, Teams, email, or video calls.
Your dedicated Success Manager provides regular performance reports covering output volumes, quality metrics, turnaround times, and improvements. Most clients receive weekly operational reports and monthly management summaries.